Thanks for shopping with WoodScraps. This policy explains how refunds and returns work depending on what you purchased.
Digital Plans (Downloadable Build Plans)
All sales of digital plans are final. Because these files can be downloaded and accessed immediately, we are not able to offer refunds or exchanges once a digital product has been purchased.
Physical Goods
For standard, in-stock finished pieces, we offer a 30-day return window from the date of delivery. To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging.
Once your return is received and inspected, we will process your refund to your original method of payment. The customer is responsible for return shipping costs unless the item arrived damaged or defective (see below).
Custom & Made-to-Order Pieces
Custom and made-to-order pieces are final sale and not eligible for return or refund, since these items are built specifically for you and can’t be resold. If something arrives damaged or defective, see below — we’ll make it right.
Damaged or Defective Items
If an item arrives damaged or defective — including custom and made-to-order pieces — please contact us right away. We’ll work with you on a replacement or a refund, and we won’t ask you to cover return shipping in this case.
How to Start a Return
To start a return or report a problem with an order, please reach out through our contact form. Once we hear from you, we’ll provide instructions on how to send your item back.